❓ Questions & Answers
pkpk1 Frequently Asked Questions
Find complete answers here about deposits and withdrawals, security, local games, support, and account-related topics.
pkpk1 has grouped the most common player questions into five sections: security and personal data protection, deposit and withdrawal process, local games such as 2D / 3D and Shan Koe Mee, customer support contacts, and payment methods. Read the full answers under each section to solve your problem quickly. If you can't find your question, contact us directly via our 24-hour Live Chat.
Security & Personal Data
pkpk1 protects players' personal information using SSL encryption. Every connection involving login, payments, and personal data is secured with encryption. No personal information is shared with third parties without the player's consent.
Your OTP code is a one-time personal secret code, so no one should ever ask for it — including pkpk1 staff. Sharing your OTP gives unauthorized people instant access to your account and your funds could be lost. If anyone asks for your OTP, treat it as a red flag and contact Live Chat immediately.
Two-step verification is a security method that requires you to enter not just your password but also a code sent via SMS or generated by an app when you log in. This means that even if someone knows your password, they cannot access your account without the second-step code. We recommend turning this feature on to keep your account more secure.
Contact 24-hour Live Chat immediately. They can check your login history and, if needed, temporarily lock your account and reset your password. If you notice any unexpected changes to your balance, report that to the support team right away as well. Also try to avoid logging in over public Wi-Fi when possible.
The official pkpk1 website is https://pkpk1.im. Always check the URL carefully in your browser's address bar before logging in. Do not click links from other domains that use a variation of the "pkpk1" name. For extra safety, save the site to your browser bookmarks and always log in from there.
How to Withdraw
Withdrawals from pkpk1 are normally completed within 30 minutes to 3 hours. Processing time may vary slightly depending on the amount and the bank or wallet used. If your withdrawal has not arrived after 3 hours, contact customer support — they can check with the counterpart bank.
No. Withdrawals can only be transferred to KBZPay, Wave Money, AYA Pay, or CB Pay accounts registered in the player's own name. This policy is in place to prevent money laundering and to ensure each player receives exactly the funds they are owed.
The minimum withdrawal amount at pkpk1 is 10,000 Ks. You cannot withdraw until you reach this amount, so you can keep playing until your balance gets there. You can read about maximum withdrawal limits in the Terms and Conditions.
Yes, pkpk1's withdrawal service operates 24 hours a day, 7 days a week. Withdrawal requests are processed as normal late at night, on weekends, and on Myanmar public holidays. The 30-minute to 3-hour processing time applies equally no matter when you request a withdrawal.
Local Games
3D lottery results are determined by RNG (Random Number Generator) technology. This means numbers are produced by random sequences generated within the software, so there is no predictable pattern. If players come across tips or number-picking guides claiming to predict results, please be aware that these have no basis in fact.
Shan Koe Mee is a card game popular in Myanmar and the Shan region. Players exchange cards and bet based on the face-up card combination, aiming for the highest-value hand. You can play it live with a real dealer on pkpk1, and you can ask Live Chat any time if you need help understanding the rules.
The 2D lottery result is based on a random number generator (RNG). Players participate by buying number prediction tickets in advance. You can read full details about result times and prize amounts on the pkpk1 2D lottery page. Do not trust number prediction tips from any platform.
Yes, all pkpk1 local games can be played through a mobile browser on Android or iOS devices. No separate app download is needed, and the responsive layout adjusts automatically to your screen size, so even smaller phones work fine.
In 2D you guess a two-digit number, and in 3D you guess a three-digit number. The more digits you have to guess, the bigger the potential prize, but the accuracy rate naturally drops. Players can choose whichever game they prefer, and every result is generated by a fair RNG.
Help
Before reaching out, have the following ready — your registered username or phone number, the date the issue occurred and the amount involved (if any), and a screenshot of the problem (if available). Having this information ready will help resolve your issue as quickly as possible.
There are two contact options — (1) 24-hour Burmese-language Live Chat (chat directly from the website) and (2) email at [email protected]. Whichever method you use, you can communicate in Burmese and our trained staff are ready at any time.
The pkpk1 support team operates in Burmese, so Myanmar players can explain their issues in the language they are most comfortable with. You can chat in Burmese Unicode or send an email in Burmese Unicode (no Zawgyi).
Yes. pkpk1 customer support operates 24 hours a day, 7 days a week. Whether it is 1 AM or 2 AM, there are always staff available in Live Chat. We guarantee players can reach us at any hour, including late-night hours that match football match schedules.
Deposits
To deposit with Wave Money at pkpk1 — first log in to your account and go to the deposit menu. Select Wave Money and enter the amount you want to deposit (minimum 3,000 Ks). Transfer the money from the Wave Money app to the phone number that appears. Once the payment is confirmed, the amount will be added to your player account automatically.
Currently, the available deposit methods at pkpk1 are KBZPay, Wave Money, AYA Pay, and CB Pay. All four digital wallets are widely used in Myanmar, and both deposits and withdrawals can be processed through these methods.
If more than 3 minutes have passed and your balance has not appeared — keep your transfer screenshot and contact 24-hour Live Chat immediately. If you can provide the transfer reference number, amount, and your phone number, the support team can check and resolve it as quickly as possible. Report it without delay — do not wait and hope it arrives on its own.
The minimum deposit amount for all payment methods — KBZPay, Wave Money, AYA Pay, and CB Pay — is 3,000 Ks. This amount is fair for all players, and pkpk1 will notify you in advance if there are any changes.
pkpk1 does not charge any fees on deposits. The full amount you deposit will reach your account. However, please check the relevant app for any transfer fees that the payment platform itself (KBZPay, Wave Money, etc.) may charge — that is outside pkpk1's control.
Contact us and get your answer
If you can't find your question on this page, contact pkpk1 directly via our 24-hour Burmese-language Live Chat — we're ready to help at any time.
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