Can I request to view or delete my personal information?

Yes. As outlined in Section 7 of this policy, you have rights over your personal data, including the right to access, correct, and delete it. You can submit a request by emailing support@pkpk1.im or by contacting us through 24-hour Live Chat. Please note that not all deletion requests can be fulfilled, as some data must be retained for legally required periods — we will explain the reason clearly when this applies.

🔒 Privacy Policy

pkpk1 Privacy Protection Policy

Keeping your personal data safe is our core responsibility. This policy explains clearly what data pkpk1 handles and how.

Last updated: 29 October 2026

Introduction and Purpose of This Policy

pkpk1 is a secure and trustworthy online casino and football betting platform designed for players in Myanmar. This Privacy Policy is a formal document that explains how pkpk1 collects, stores, uses, and protects the information you provide when using our services.

By reading this policy and continuing to use our services, you are considered to have agreed to the terms set out here. If you do not agree with any part of this policy, you may stop using pkpk1's services and contact us.

This policy covers the pkpk1.im website and all related services. Updates may be made from time to time, and every revision will be noted alongside a "Last Updated" date in this policy.

Personal information we collect

We only collect information that is necessary to provide our services. The types of data we collect are as follows—

2.1 Information provided at registration

Full name (given name and nickname)
Date of birth (to confirm you are 21+)
Email address
Contact phone number
Login credentials set by us (username / password)

2.2 Payment information

KBZPay, Wave Money, AYA Pay or CB Pay account contact number or ID
Deposit and withdrawal records
Transaction details (reference numbers only, not direct card or bank details)

2.3 Gaming and service usage data

Login records, game history and betting records
Site browsing patterns and click records
Session server log records, IP address, browser type and device model
Behavioural data for analysing gaming patterns

2.4 Data from communications

Live Chat conversation records
Email complaints and feedback
Satisfaction surveys (if completed)

How we use your data

pkpk1 uses your personal information only for the following purposes—

Account management — Creating your account, verifying your identity and handling your daily access.
Payment processing — Correctly handling your deposit and withdrawal requests.
Customer support — Answering your questions and resolving issues via Live Chat and email.
Security checks — Monitoring patterns to protect against unauthorised access, fraud and money laundering.
Responsible gaming — Monitoring gaming patterns and providing assistance to players where needed.
Service improvement — Improving our platform's features and the overall player experience.
Legal obligations — Meeting regulatory, financial transparency and related compliance requirements.

We will not sell, rent or trade your personal information to third parties, and will use it only for the purposes stated in this policy.

Sharing and disclosure of personal information

pkpk1 does not disclose your personal information to third parties. However, limited sharing may occur in the following cases—

4.1 Service providers

Payment platforms (KBZPay, Wave Money, AYA Pay, CB Pay) receive only the data strictly necessary to process your deposits and withdrawals. They are bound by our data protection agreement.

4.2 Technology service providers

Third-party providers handling server hosting, database management and security checks process only the data needed to carry out work on our behalf and must follow our data protection policies.

4.3 Legal obligations

Where legally required — for example, by a court order or a request from law enforcement authorities — we may disclose data. Should this occur, we will make every effort to notify you in advance, to the extent permitted by law.

Data retention and deletion

We retain your personal information only for as long as necessary to provide our services. Specific periods are as follows—

Account data — Retained for the full duration your account is active. After account closure, retained for the period required by law (generally 5 years).
Financial records — Retained for a minimum of 7 years to meet financial audit obligations.
Communication Records — Kept for 3 years to improve customer service quality and for complaint records.
Log Data — Kept for 1 year for security checks and issue resolution.

When the retention period ends, your data will be securely deleted or handled with personal identifiers removed.

Cookies and Technical Tracking

The pkpk1 website uses cookies and similar technologies to improve your experience and deliver services.

6.1 Essential Cookies

These cookies are required for the website to function properly — they handle keeping your login session active, remembering your service preferences, and protecting your account security. These cookies cannot be turned off — if they are, the website will not work normally.

6.2 Functional Cookies

These cookies help us understand how the website is used and improve the platform — they include visit records, time-on-site tracking, and click patterns. These cookies can be turned off through your browser settings.

6.3 Blocking Cookies

You can reject or delete cookies in your browser settings. However, if essential cookies are turned off, some features such as logging in, making payments, and certain services may not work normally.

Your Rights Regarding Your Personal Data

Every player has the following rights regarding their personal data —

Right to Access — You can request to view what data we hold about you.
Right to Rectification — You can ask us to correct data that is inaccurate or incomplete.
Right to Erasure — You can request that your data be deleted when we no longer have a legal reason to hold it.
Right to Restriction — You can request that we restrict how your data is handled in certain cases.
Right to Object — You can object to how your data is handled in certain ways, especially for marketing purposes.
Right to Data Portability — You can receive the data you have provided in a readable format.

To exercise any of these rights, email us at [email protected] and submit your request. We will review your request and get back to you within a reasonable timeframe.

Data Security and Protection Measures

pkpk1 has put in place strong technical and operational measures to protect your personal data —

SSL Encryption — All data transfers on the site are protected with TLS/SSL encryption.
Access Control — Account data is restricted so that only staff members who need it can access it.
Server Security — Our servers are housed in secure data centers and kept up to date with regular patching.
Payment Data — Payment information is not stored on our servers — it is processed only within the secure environment of the payment platforms.
Staff Training — Our staff receive regular training on their responsibilities for handling personal data.
Breach Response Plan — In the event of a data breach, we will notify the relevant authorities and affected players through the appropriate channels.

Policy on Persons Under 21

pkpk1 services are for adults aged 21+ only. We do not knowingly collect personal data from persons under 21, and we do not allow them to use our services.

If we receive information suggesting that a person under 21 is using our website, we will immediately close that account and delete the relevant data as permitted by law.

Changes to This Policy and Notification

pkpk1 may update this Privacy Policy when its services, compliance requirements, or data handling practices change.

When such changes occur, the "Last Updated" date on this page will be revised. For significant changes, registered players will be notified by email or through a prominent notice on the website. Continued use of the service after an update is published will be treated as acceptance of the changes.

Privacy Protection Contact

If you have any questions about this policy or any privacy-related requests, you can contact pkpk1's data protection team through the following channels —

Website Live Chat — Available 24 hours via our Burmese-language customer support
Email — [email protected]

Our 24-hour Live Chat support can assist you in Burmese. For serious privacy matters, our data protection officer will respond in Burmese.

Privacy Protection FAQ

When opening an account, you need to provide your name, date of birth, email address, and phone number. These are used only to verify your age (21+ check), confirm your account, and handle communications. Your data is stored securely in line with international data protection standards.

No. pkpk1 does not sell, rent, or trade players' personal information to any third party. Only the minimum necessary details are shared with payment platforms and technology service providers that are directly required to deliver our services.

When processing payments through KBZPay, Wave Money, AYA Pay, and CB Pay, pkpk1 handles only the reference number or phone number needed to complete the transaction. Card details, PINs, and OTP codes are never stored on pkpk1's servers — they are handled solely within the secure systems of the respective payment provider.

Yes. As outlined in Section 7 of this policy, you have rights over your personal data, including the right to access, correct, and delete it. You can submit a request by emailing [email protected] or by contacting us through 24-hour Live Chat. Please note that not all deletion requests can be fulfilled, as some data must be retained for legally required periods — we will explain the reason clearly when this applies.

Your gaming history is kept for as long as your account is active. Financial records are retained for a minimum of 7 years to meet financial compliance requirements. If you want to view those records, you can log in and check your transaction history, or contact customer support.

Yes, but this is done for your benefit. Monitoring playing patterns is part of our responsible gambling policy — we do it so we can step in with protective measures if a loss pattern becomes serious. This data is not used for targeted advertising or sold to third parties.

If a data breach occurs, we will immediately activate our breach response plan, investigate the incident, and take steps to limit the impact. If your data has been affected, we will notify you unless doing so would conflict with legal requirements, and we will guide you on what steps to take. This will be handled through our 24-hour Live Chat and via [email protected].