How can we report that a player may have a gambling problem?

If you believe a parent, relative, or friend has a gambling problem, you can email us at support@pkpk1.im. We will review that player's account and, where appropriate, take protective action.

21+ only

pkpk1 Responsible Gaming

Gaming should be an enjoyable way to relax, not a source of problems — our safe play policy and tools are explained on this page.

What does responsible gaming mean

Understand what it means to play with a clear plan.

pkpk1 puts the safety of every player first. We believe gaming is a form of entertainment, not an investment. "Responsible gaming" means playing with the decision to stay aware of your budget, your time, and your emotions — not simply playing for as long as you feel like it.

If chasing losses starts to affect your life, your family, or your finances, it is time to stop. Our platform includes tools and support to help players stay in control.

Only players aged 21 and above may play at pkpk1. Anyone under 21 is not permitted to play any game. We are committed to protecting minors.

Gambling Self-Check

Set a spending limit before you start playing
Do not play with the intention of recovering losses
Set a time limit before you start playing
Do not play while drunk or under the influence of substances
Treat gaming as entertainment only
Understand that gaming is not a source of income

Player protection tools provided by pkpk1

We have designed these tools so you can stay in control of your gaming.

Deposit Limit

You can set your own daily, weekly or monthly deposit limit from your account. To increase the limit, a 48-hour advance notice period applies, which protects you from impulsive overspending.

Time-out Break

If you want to take a break from playing, you can request a time-out. Your account can be temporarily suspended for 1 day to 6 weeks, and you will not be able to log in or play during that period.

Self-Exclusion

If you feel you have a gambling problem, you can request self-exclusion. Choose a period from 6 months to 5 years and your account will be closed. It will only be reopened once that period has ended.

Play Time Reminder

If your continuous play session gets too long, the system will send you a reminder. It is designed so you can immediately know when you have gone over the time you set for yourself.

24-Hour Support

If you want to talk about anything related to your gambling, you can reach us in Burmese at any time, any day through our Live Chat. Our staff are ready to listen and you can speak to them in confidence.

Minor Protection

pkpk1 does not allow anyone under the age of 21 to play. We encourage parents or guardians to use parental control software to prevent minors from accessing and playing on your computer or phone.

Warning Signs of Problem Gambling

If you are experiencing any of the signs below, please contact us right away.

Chasing losses by gambling over and over again
Hiding your gambling from family and friends
Trying to stop gambling but not being able to
Taking out loans or selling belongings to fund gambling
Gambling is affecting your work, school or family life
Gambling without enjoyment, driven by pressure rather than fun
Constantly thinking about gambling

Ways to Get Help

Don't deal with it alone — reach out and get support.

Contact Us via Live Chat

You can talk about gambling problems through pkpk1's 24-hour Live Chat. Our staff are ready to respond in Burmese.

Request Self-Exclusion

If you want to step away from gambling for a while, you can request a temporary or long-term account closure through Live Chat.

Lower Your Deposit Limit

Reducing your deposit limit is an effective first step to controlling your gambling. A reduction takes effect immediately.

Contact Us via Email

You can send questions about responsible gambling to [email protected].

How to Use the Protection Tools

Here is how to use the self-control tools available to you.

How to Set a Deposit Limit

Log in to your pkpk1 account and open the "Responsible Gaming" or "Player Protection" settings. Enter the amount for your daily, weekly or monthly limit and save it. Reducing the limit takes effect immediately; increasing it requires a 48-hour notice period. If you are unsure what amount to set, chat with us via Live Chat.

How to Request a Time-Out

To request a time-out, open Live Chat even while you are playing and say "I want a time-out." Choose a period from 1 day to 6 weeks and our staff will close your account within 3 hours. During that period you will not be able to log in or play, except to contact us by email.

How to Apply for Self-Exclusion

Self-exclusion is a longer-term break. Send an email to [email protected] stating "I would like to request self-exclusion." We will get back to you to choose from a period of 6 months, 1 year, 2 years or 5 years. Once that period ends, your account will only be reopened if you personally request it.

How to Protect Minors

To prevent minors from accessing and playing on pkpk1 via your computer or mobile phone, install parental control software such as Windows Family Safety, Google Family Link, or Apple Screen Time. Also, never share your login credentials with anyone.

pkpk1's Commitments

Here is what we do to ensure players can play safely and securely.

Data Security

Players' personal information and financial data are protected with SSL encryption. No data is shared with third parties.

Fair Play

All games on our platform are verified with an RNG (Random Number Generator), guaranteeing that results are truly random.

Clear and Transparent Information

Bonus terms, withdrawal limits, and game-related information are all displayed clearly and transparently.

What You Should Know About Responsible Gaming

You must be at least 21 years old to play at pkpk1. Anyone under 21 is not allowed to open an account or play. Age verification is carried out during registration, and any account found to have provided false information will be closed.

We will not reopen your account until the self-exclusion period has ended. This is designed to protect you, so access will only be restored once the period is complete. If you chose a time-out instead, you can return once that period expires.

Decide in advance what percentage of your monthly income you want to set aside for gaming. Gaming is for fun only, and the amount you set should be something you can afford to lose without it affecting your life. If you are unsure, chat with us via Live Chat.

Read the "Gambling Self-Check" on this page and see how many points apply to you. If two or more points match, contact us via Live Chat or request a time-out to take a break from gaming.

pkpk1 carries out age verification during account registration and rejects anyone under 21. Parents should also use parental control software to block minors from accessing sites like pkpk1.

If you believe a parent, relative, or friend has a gambling problem, you can email us at [email protected]. We will review that player's account and, where appropriate, take protective action.

Play Safe and Have Fun

We welcome you to understand our Responsible Gaming policy and play safely on our platform. Choose to read the FAQ or browse our games.